SHIPPING AND RETURNS — HOW WE ROLL
***Complete Step offers FREE SHIPPING for all orders over $175. A $10 Flat rate charge applies for orders under $175 posted anywhere in Australia***
DELIVERY POLICY - ONLINE PURCHASES
Complete Step ships all orders via Australia Post
Should for any reason a product not be available, we shall contact you either by phone or email prior to shipping to discuss various options. Shoes that are in-stock will be dispatched within 2 business days.
In addition, please add a few days for Australia Post to ship and deliver your order. Standard delivery may take longer to Western Australia, Northern Territory, Tasmania and to other rural areas.
RETURNING / EXCHANGING YOUR FOOTWEAR OR RELATED PRODUCTS
If for any reason you are not satisfied with your purchase (including sale items), you may return the items within 30 days of receiving them for an exchange or refund. That's right 30 DAYS!!!
As you would expect, all items need to be returned to us unmarked, without signs of wear and tear, and in their original, undamaged packaging with a copy of the original receipt/tax invoice. Otherwise we can't re-sell them 😔
So of course if the returned item shows sign of damage or wear Complete Step has the right to decline a refund.
Unmarked shoes without sign of wear and tear can be returned/exchanged free of charge in-store at Complete Step in Mount Martha (a lot of great coffee shops and possibly the best beach in Australia over the road). Did we mention the great podiatrists 😉
Complete Step will not pay shipping costs for returned/exchanged products (we're not running a charity here!), except when the product is faulty.
Please contact our friendly staff on (03) 5974 8565 or firstname.lastname@example.org for shipping instructions regarding faulty products.
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